PC-TRONICS

Terms and Conditons

Making A Purchase

Making a purchase couldn't be easier. Just browse our website and click on any items that you wish to buy and add them to your shopping cart. After you have finished shopping, click on "Checkout" and you will be asked for the few details that we need to be able to complete your order. You then select the method of payment you wish to use, either with Protx, Pay-Pal Express or Google Checkout, all the information you provide to Protx, Pay-Pal or Google is strictly confidential & secure. Protx is a well established secure online Payment Service provider and uses "Verified by Visa" & "Mastercard SecureCode" to process your payment. Pay-Pal is also a well established and recognised Payment Service provider, now you "NO LONGER" have to be a member to use Pay-Pal. Both you the seller & the retailer are covered by Pay-Pal's protection policies. Google Checkout is a new PSP and has the same level of security and protection as Protx. Protx, Pay-Pal and Google all accept the major "Credit / Debit Cards"

We try to ensure that all items on the website are in stock although inevitably sometimes we do run out of stock of some items. When we sell out of a product we will either remove it from the website or mark it on the website as "awaiting stock".
If in the exceptional circumstance that we take your order for an item, but run out of stock prior to your order being dispatched, we will backorder for you. We will endeavour to email you with the option to cancel your order if you would rather not wait.

We accept Visa (including Visa Electron), Solo, Maestro (Switch) and MasterCard.

Shipping & Handling

All shipping costs are calculated automatically by the website based on the weight of your order. All delivery costs are based on UK mainland addresses only, extra charges may apply for outer lying areas of Scotland & Ireland, please e-mail us with your full postal address for delivery prices to these areas also for the heavier and bulkier items there will be extra delivery charges based on their weight or if the order needs to be delivered on a pallet.   We use either Royal Mail or  International Couriers for deliveries. We aim to dispatch all orders within two working days (excluding English Bank Holidays), but due to volume of orders & time of year (Christmas etc) or how busy we are it may take upto 3 working days for your order to arrive.  75% of orders recieved by the 2pm cut off time using the courier service are delivered "Next Day".  Both Royal Mail First Class Recorded Deliveries and Courier Deliveries will require a signature upon delivery, if there is no one to sign for it, it will held at either your local sorting office or your local Courier Depot (City-Link, DHL, DPD etc). If the items are not collected and have to be returned to PC-Tronics a £10.00 handling fee will be charged and goods will not be re-dispatched untill this is paid (this fee covers the items being returned to us then re-dispatched). 

All inkjet & Toner Cartridges are delivered FREE.  Any orders over £150 (£200 for N.Ireland) will be delivered free of charge.  The free delivery offer does not apply to any large orders that need to be sent on a pallet. i.e. large orders of CD/DVD cases, as pallet deliveries incurr additional charges.

Please note when seleecting Royal Mail as the delivery method, there is a 15 day period before any claims of "non-delivery" can be made.  This is from the date of dispatch.  This time period is imposed on us by Royal Mail & we cannot refund or replace your order until ths period has elapsed.  We will, of course, work with you to try & track down any late or missing deliveries. 

Guarantee

Under the EC Distance Selling Directive, you have the right to cancel your order within 7 working days of delivery, for a full refund (excluding return delivery costs). Just return all the items in their original unopened condition and write on the invoice "please cancel order", but you MUST e-mail us first at "sales@pc-tronics.co.uk" informing us of your intentions to cancel the sale, so that we can issue you with the address to reurn the goods to. Any return delivery fees to be met by the customer and are non-refundable.

Returns Policy

Returns will only be accepted for damaged or faulty goods only, but only if you notify us within 14 days of delivery. If the packaging is damaged upon reciept please make a note of this on the courier companies delivery note when signing for the goods. Media returns will not be accepted if you have compatibility problems with your CD/DVD Drives. PC-Tronics can not be held responsible if you writer/s are incompatible with the media purchased. Returns for inkjet cartridges will not be accepted if all the installation and/or storage procedures have not been followed correctly or the cartridge/s have been tampered with in anyway. All returns will be tested by PC Tronics and you will be notified by e-mail regards the results. If product/s are faulty you will be offered either a full refund or a replacement. Any returns must be sent via a signed for delivery service (for proof of posting). Returns will only be accepted with a valid RMA number, please e-mail us first at "sales@pc-tronics.co.uk" for a valid RMA number.

All pictures are for illustration purposes only, however every effort is made to ensure that all images are relative to the product in question, if you find an image on the website that you believ to be wrong please email us with the details and will check it out. All product descriptions & dimensions are correct to the best of our knowledge, whilst every effort is taken with the descriptions & dimensions mistakes do happen, so please inform us if you find any mistakes with the products descriptions & or dimensions.

Business to Business Transactions

If you are buying from us as a Business for Business purposes then the consumer DSR regulations do not apply to these transaction.s  The foolowing "Terms & Conditions" apply to all Business to Business transactions.

All damaged/faulty and/or shortages must be notified to us within 3 days of receipt of your goods, or no claim for damages/faults or losses can be upheld.  You have 5 days from receipt of your goods to return the entire order only ( no part orders can be returned at all) for a refund minus a 25% Restocking Fee. All returns (excluding damaged/faulty goods) are to be returned at the customers own expense and must be sent via a Recordable & trackable delivery service, we cannot be held resposible for any damages or lost in transit claims if the the above Terms are not adhered to.

We will charge a 25% restocking Fee for all returned goods (except faulty or damaged goods).

Website Content

PC-Tronics reserves the right to substitute any items that are low in stock or out of stock with items of a similar or greater value & quality. This does no affect your Statutory Rignts.  All images/pictures are for illustrative purposes only & may vary slightly to the actual product.  All dimensions are for guideance only,  PC-Tronics cannot be held responsible for variations in dimensions as slight variations in dimensions may occur.

Pricing Mistakes.

Whilst every effort is made to ensure that all our prices are correct when you place an order.  If, by mistake, we have under priced an item we will contact you and offer you the following three options:

1. placing a new order at the correct price for those goods;
2. cancelling the whole of your order; or
3. Cancelling your order for the mis-priced goods and reconfirm your order for the correctly priced goods.

If you do not choose one of the 3 available options within 14 days, your order will be cancelled or the under priced item will be removed from your order. If any payment has been made by you, this will be credited back to your original payment method.

Privacy Policy

We do not pass any of your details onto a third party for reasons unrelated to your order, we do collect customers email addresses from orders placed and add them to our mailing list. The mailing list is designed to allow us to keep our customers up to date with new products and pricing if you do not wish to receive emails from us then you can unsubscribe from our mailing list instantly and you will not receive any more marketing material.

Data collected by this site is used to:

A: Take and fulfil customer orders
B: Administer and enhance the site and service
C: We only pass on customer details to third parties for delivery purposes only

CD/DVD Compatibility

PC-Tronics cannot be held responsible for any media compatibility issues that may arise when you purchase any CD/DVD media from us.

We get countless emails from customers who buy any media and expect it to work in all DVD players and or all CD/DVD Writers. Unfortunately, this is not the case, nearly all problems arise through compatibility issues with the discs & the drives, or the computers setup, whether it is Hardware, Software Burning Program and or the writers “Firmware” which could be either corrupt or out of date. In nearly all cases, this can be rectified by visiting your CD/DVD Writer’s manufacturers website and downloading their latest “Firmware” (free of charge) for your Writer's Model, or by checking the Burning Software Program and or Hardware, setup for any faults.

CD/ DVD media technology is constantly changing, it is impossible to be certain than a specific disc will work in a given drive & that the next batch of media whilst the same brand may be slightly different etc.

It is imperative that the consumer keeps the DVD firmware up to date, what works today will not work in the future as the media / specifications change.  Even with the latest firmware installed, some media may still experiance burning/writting issues with some CD/DVD writers, even if no problems existed in the past with the same media.

Alleged "Faulty Media"

Most customers who experience trouble burning media always leap to the conclusion that the media must be faulty in some way. In over 95% of these cases the fault lies elsewhere in their setup, or the media is simply incompatible, not defective. In cases where the customer is adamant that the media is faulty, we have the following test procedure that we follow. We have various test writers (different makes & models withn upto date firmwares) & various test CD/DVD players. We usually burn 5 discs, 1 in each writer (or in extreme cases 10 discs) then test each disc in the CD/DVD players. We then compare the results to a previous test using the same media (or we run a new test with same media from different batch of the same media and compare results). If the media does not show as defective in our tests, we will not replace or make any refund for the media.  Any unused media will be returned to the customer at the customers own expense.  Note: The only media that usually writes in all writers and plays in all players is media that uses Ritek dye. Other dyes are generally not as universally compatible as Ritek.

We will gladly credit or refund any unused media which is returned to us within 14 days of purchase in original condition eg. no fingerprints, scratches or dirt on the discs. This includes goods ordered in error. Goods ordered in error still need a valid RMA.

If you do experience any compatibility issues with your discs, please stop using them immediately and contact us, we can only offer an exchange or refund for any unopened tubs or stacks or if you have used less than 10% of the original contents.

All discs must be returned in their original packaing and in a good condition, otherwise no refund or exchange can be given.

These "Terms & conditions" do not affect your “Statutory Rights”